SPAM Issues:
This article involves messages sent from the contact forms published on your website, NOT emails sent directly to your email account from spammers.
It's important to be sure you know where the email came from, emails sent to you when someone fills out a form on your website usually have a unique format. You should be able to easily recognize email from your website.
The format used looks like the below table in the example email below:
| ||||||||||||||||
Sender's IP Address: xxx.xxx.xxx.xxx
One of the main functions of your website is for your customers and potential customers or clients to contact you, provide sales leads and send you information. SERPCOM undertakes special efforts to ensure you receive messages from the forms on your site.
SERPCOM website forms have a huge number of tools and settings to control how your forms and messages from your website are handled. For example all forms that are submitted from your site are saved in a database in your forms dashboard in the backend of your site.
Additionally, as an example we can control how often a form can be submitted from the same user, how many characters can be used in fields, allow files and images to be uploaded and can forward messages to multiple email addresses.
We also attach the sender's IP address at the bottom of the message to identify the sender's IP and location from where the form was filled out, e.g. the sender's country. This is also helpful in determining the legitimacy of the emailed message.
To learn more, contact SERPCOM or your project manager.
For many reasons, particularly due to SPAM bots, it sometimes is difficult to ensure website owners always receive emails from the results of forms on their websites.
To be sure your messages are not blocked and you receive them often you may get messages that are not wanted. If we are too aggressive in blocking unwanted emails you run the risk of not receiving important messages. Therefore you can expect to receive an amount of unwanted form results in your email.
Messages sent from your website forms are technically NOT SPAM. That is, a human filled out the form and submitted it; rarely is a bot able to spam your forms. Many times these are offers to sell you something or an invitation for guest blog posting and so forth.
Therefore it's very important that you don't flag messages from your website as SPAM, as you will be technically reporting your own website as a spammer site.
If you are receiving annoying messages from a specific sender, or you are receiving junk messages from your site there are some tools we can use to block them.
Simply forward the email message to jon@serpcom.com and we will handle it.
If you have a more involved issue, or other issues always fill out a New Support Ticket or email your issue to support@serpcom.freshdesk.com